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Products: 1186
Categories: 362
Hits: 1,374,699
Prices: USA Dollars
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Customer Service |
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Why should I buy from RDdecals.com?
How about a Satisfaction Guarantee?
What about Shipping Policy and Shipping Damage?
What about Technical Support?
Why should I buy from RDdecals.com?
Full time product development and customer satisfaction. RDdecals.com is a concerned effort to preserve the heritage of RD/RZ vintage motorcycles. We spend hundreds of hours and thousands of dollars each year in product research, design, development and upgrades. We manufacture our product in house and have full control over production and quality concerns. We use several top quality brand name suppliers including 3M to bring you the widest rage of color & materials. We have been developing decals specifically for bikes for over 10 years and have over 20 years experience in design. Sure, you can shop around and save a few dollars with someone else... But why take that chance with a third party or middle man who may be out sourcing designs to a print house or some of the many OEM Dealer's out there trying out print systems only to find it quite difficult. Also, we cannot stress enough the risk you may take with the 100s of products selling on eBay from various sellers. It is hit or miss. We do not have issue with the service eBay provides, as eBay is a good source for hard to find rare items. And we may even list some of our product on eBay from time to time for promotion. The fact remains, there are many low quality products sold on eBay, and buyers are at risk sometimes without support. We sell a superior printed quality product at a good value and we stand behind our product with excellent service. When refinishing your ride, our decals will play a very important roll in what can be a very expensive paint job. Why take a chance with your expensive paint and bodywork.
Our customers at times play an important roll in product development, with customer satisfaction very high, and because of this we can offer full Customer Support. We are in business for a purpose and our service is here for you. Your support is appreciated and because of you we are able to continue our service and offer our products.
How about a Satisfaction Guarantee?
Quite simple... You can preview the product, but there are rules we need to impose due to abuse. We know you have done your research and you know what model you have and what the product should look like before you make a purchase. We like to trust our customers. Lets face it... We are not selling toasters and we are not Wal-Mart, so there are limits. Our product has a technical aspect and in the wrong hands there can be issues. We have been in business long enough to know what kind of mistakes can happen. Once the product has been used it is no longer returnable. Due to this we take the stand that all sales are final, other than this condition. You can purchase and take delivery of our product and view it to see if it meets your satisfaction. If it does not, you can return it for a refund. Item must arrive back clean, no dirt or grease, no damage and in its original packaging. You must contact us about the return within 2 days of delivery, which gives you enough time to view the product and decide. You are responsible for costs to ship the item back to us.
A restocking fee may apply, and custom orders will not apply unless we have made an error. Contact us at to state your concern or issue and request a return. This offer is available to everyone.
What about Shipping Policy and Shipping Damage?
Although we are based in North America, we have shipped to countries all over the world. Here is a partial list... Every US State and Canada also Puerto Rico, Brazil, Argentina, Japan, Australia, New Zealand, Mexico, Switzerland, Iceland, Sweden, Norway, Denmark, Belgium, France, Portugal, The Netherlands, Italy, Spain, Greece, Germany, Austria, Ireland, Scotland, England and Finland.
A hello goes out to all our good customers. Check if your country is listed during a shopping cart session check out.
We quote a good value flat rate shipping fee within our website shopping cart system, No matter where you live.
Shipping rates and service depends on item ordered.
Our flat rates allow us to ship via Fed-Ex or UPS ground insured with full tracking within North America, or with other Express options when required.
(full kit purchase required) If you live outside of North America the service changes to International Air mail at no extra cost. International Air Mail can take as much as two weeks or more depending on your location. (many European and South American countries do not have enough Import Customs Officials at work) If you wish faster service no matter where you live you must request via email. We will inform you of other options and cost. For E.g. Italy Postal Mail system seems to be broken. Expect as much as 6 weeks or longer for Italia Postal Customs Officals as they will hold packages far too long. We do not have control over this issue. Or... Ask us about faster more expensive shipping options.
Shipping products locally and around the world is a great system and items are never lost but the system is not perfect. In some rare cases damage may occur.
We must be informed immediately if you suspect shipping damage. Please do not wait to contact us about shipping damage. We cannot help you if you do not report shipping damage immediately. All packages are automatically insured as soon as they are shipped.
Lost packages:
We really do believe our customers are fine individuals and 99.97% of you are very cool.
Unfortunately, due to a very few unpleasant consumers over the last couple years of business. (maybe it's something in the water?)
We must inform all consumers exactly how the process works. This is our published policy.
Again items are never lost! It is extremely rare. Almost 100% of the time it is an address error issue. Our web site records your address the way you type it during your order process. The first thing you should check if you suspect a lost package is your address. Login to your profile and check your address and confirm it with your postal authorities.
Please take the time to give us your correct address to avoid this issue. We are not responsible for issues due to an address that is not provided correctly.
It is our responsibility to ship items and keep you informed of your order. We do our job and ship your orders exactly when we say we did.
It is very important that you use a correct working email for us to keep you informed about your order. We are not responsible for customers blocking our email notices.
If you still suspect a lost package, please be positive and clear about your claim. Contact us only after the appropriate amount of wait time depending on your location and shipping service used. You will then be required to follow the policies and time lines of the shipping service providers. In some cases a wait time of 60 to 90 days is required before we receive a ruling for a lost package. In most cases the package was never lost and is found due to various reasons.
If you are still in need of this product and cannot wait. You will be required to order again and pay again.
A refund for your initial order is given once the ruling on your claim is finalized.
These are the risks of mail order that consumers tend to forget about. We do our part to provide a quality product and service. Once we have shipped, both you the consumer and us the producer, have entered into an agreement with the shipping company.
At this time, the shipping companies and many times customs officials are in full control of your package until it is deliverd.
Both (the consumer and producer) are required to follow the shipping companies polices.
We do appreciate your business and truly understand how frustrating a suspected lost package may become. Please, do not blame us for doing our best work to help you. Repeated claims to us that we are responsible for your frustration will have no bearing on the final outcome of the shipping companies decision or ruling.
What about Technical Support?
We offer full time Technical Support for all our products. That doesn't mean we'll fly over to you and watch over your project.
Generally our product is very simple to work with, and there are a set of procedures you need to follow for best results.
See Application Tips to understand the product and aspects of the task at hand.
But there can be technical challenges at times and we've seen strange happenings over the years. If you feel you are having difficulty or feel there is a defect in the product please contact us. You can reach us anytime via email to ask questions about your concerns or issues here . We will get back to you as soon as possible. Please do not jump to conclusions as there may be a simple solution to your concern. We believe Technical Support to be one of the most important customer services we can offer. We are the manufacture and we know the products inside and out, and is one of the main reasons to buy RDdecals.com products. Your feedback is important to us. Once we can identify a problem we move quickly to make your project a positive experience. We won't leave you hanging.
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